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Privacy Policy

This Privacy Notice was last changed on January 31, 2015.

Philips India Ltd ("Philips") strongly believes in protecting the privacy of the personal data you share with us. Please read this Privacy Notice carefully as it informs you how Philips uses and protects your personal data and about the choices you have about how your personal data is used. This is a statement about Philips’s privacy practices, not a contract or agreement.

Type of Personal Data We Collect and How We Use It

The Philips Respironics Apnea at www.sleepsolutions.in collects or uses personal data in connection with your or usage of the Website. The Website uses your personal data for the following purposes:

  • For making use of the Website.
    • What does this purpose entail?

      When you use the Website, we process data to deliver the functionalities of the Website including, but not limited to, providing you personalized information about apnea, provide the nearest sleep centers in your location, and giving you insight into your sleep quality.

    • Which personal data do we process for this purpose?

      For this purpose we use your answers to the sleep apnea questionnaires which may include data about your sleep patterns and health data, name, email Id, country, phone number.

  • For sending you personalized information about Philips via e-mail, telephone call, or SMS.
    • What does this purpose entail?

      We would like to keep you updated on our latest products and services and other opportunities and developments within Philips and specific to your current medical condition. We may do this by means of e-mails, telephone calls or SMS.

    • Which personal data do we process for this purpose?

      For this purpose we may process your name, your e-mail address, your telephone number, your IP address, your location, etc.

  • For generating statistical data to help us improve the content, functionality and usability of the Website by using cookies.
    • What does this purpose entail?

      We collect and analyze usage statistics to help us improve the Website functionalities, by using Adobe Site catalyst cookies.

    • Which personal data do we process for this purpose?

      For this purpose we process session and usage data as well as log data. Session and usage data is information about your use of the Website. It includes connection and service-related data such as your IP address, the type of internet browser or operating system you use, the identity of the phone (i.e. the name of the phone), and/or the dates, location and time of your use of the Website.

How We Share Information with others

Philips makes use of trusted third parties who act on behalf of Philips, in order to provide the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the Website or the services provided.

Philips also uses the services of our trusted third-parties to help provide and understand the use of our Website, by hosting it on the server. These third-party service providers collect data sent by your mobile device, such as any supporting files, web pages.

Philips may also share your personal data with trusted third parties such as Digital Marketing & data storage companies for behavioral advertising purposes, by web services. These third-parties collect data, such as IP address, Type of browser, Type of Phone or OS.

If Philips allows a third party to transfer your personal data outside of your geographic region, we will take steps to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by our trusted third parties.

Philips will disclose personal data only under this policy and/or when required by law.

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company.

Your choices and rights

We want to know you better so we can serve you better while at the same time respecting your choices about how we use your personal data. Your personal data may be transferred from your home country to other Philips companies, in different locations around the world. These countries may not have similar data protection laws. In the event that your data is transferred outside of your country or jurisdiction, it might be treated according to the laws in those jurisdictions. If local law requires, we will ask for prior consent to transfer your personal data outside of your geographic region. You may at any time request access to your personal data, request correction or objecting to the processing of your personal data, and object to any processing of your personal data by emailing us at privacy@philips.com or by surfing to our contact page.

Security of your personal data

We recognize and take seriously our responsibility to protect the personal data you entrust to Philips from loss, misuse or unauthorized access. Philips uses a variety of security technologies and organizational procedures to help protect your personal data. For example, we implement access controls, use firewalls; secure servers and we encrypt certain types of data, such as financial information, and other sensitive data.

Cookies (or similar techniques)

Philips is committed to making your use of the Website the best possible experience. One way to achieve this is by using tracking mechanisms to store information about your use of the Website. This information is necessary to allow the Website to operate properly. We feel that it is very important that you know what cookies our Website uses and for what purposes. This will help protect your privacy, while ensuring our Website’s user-friendliness as much as possible. Our Websites make use of Adobe Site catalyst cookies to gain insight into the usage of the Website on a purely aggregated basis.

Cookies that ensure that the Website functions properly

Without these cookies, such functions, including shopping baskets and electronic payment, are not possible.Our Website uses cookies for:

  • Passing on information from one page to the next, for instance if a long survey is being filled in or if you need to fill in a large number of details for an online order
  • Storing preferences such as language, location, the number of search results to be displayed etc.
  • Storing settings for optimal video display, such as buffer size and your screen's resolution details
  • Reading your browser settings so that we can display our Website optimally on your screen
  • Locating misuse of our Website and services, for example by recording several consecutive failed log-in attempts
  • Loading the Website evenly so that it remains accessible
  • Offering the option of storing log-in details so that you don't have to enter them every time
  • Making it possible to place a reaction on our Website

Cookies that enable us to measure Website usage

These cookies gather information about the surfing behavior of visitors to our Websites, such as which pages are visited often and whether visitors receive error messages. By doing this we are able to make the structure, navigation and content of the Website as user-friendly as possible for you. We do not link the statistics and other reports to people. We use cookies for:

  • Keeping track of the number of visitors to our web pages
  • Keeping track of the length of time that each visitor spends on our web pages
  • Determining the order in which a visitor visits the various pages on our Website
  • Assessing which parts of our site need to be improved
  • Optimizing the Website

Cookies for behavior-related content of a web page

Our aim is to provide visitors to our Website with information that is as relevant as possible to them. We therefore endeavor to adapt our site as much as possible to every visitor. We do this not only through the content of our Website, but also through the advertisements shown.

To make it possible for these adaptations to be carried out, we try to acquire a picture of your likely interests on the basis of your online behavior. Based on these interests, we then adapt the content [and the advertisements] on our Website for various groups of customers. For instance, based upon your surfing behavior, you may have similar interests to the 'males in the 30-to-45 age range, married with children and interested in wet shaving' category. This group will, of course, be shown different advertisements to the 'female, 20-to-30 age range, single and interested in cooking' category.

[Third parties that set cookies via our Website may also try to find out what your interests are in this way. In this case, the information about your current Website visit may be combined with information from previous visits to Websites other than ours.]

These cookies make it possible for:

  • the Websites to record your visit and, as a result, to assess your interests
  • a check to be run to see if you have clicked on an advertisement
  • information about your surfing behavior to be passed to other Websites
  • third-party services to be used to show you advertisements
  • more interesting advertisements to be displayed on the basis of your social media usage

Cookies for sharing the content of our Website via social media

The articles, pictures and videos that you look at on our Website can be shared and liked via social media by means of buttons. Cookies from the social media parties are used to enable these buttons to function, so that they recognize you when you wish to share an article or video.

These cookies make it possible for:

gged-in users of selected social media to share and like certain content from our Website directly These social media parties may also collect your personal data for their own purposes. Philips has no influence over how these social media parties make use of your personal data. For more information regarding the cookies set by the social media parties and the possible data that they gather, please refer to the privacy statement(s) made by the social media parties themselves. Below we have listed the privacy statements of the Social Media channels that are used the most by Philips:

  • Facebook
  • Google+
  • Twitter
  • Pinterest
  • LinkedIn
  • YouTube
  • Instagram
  • Vine

Special information for parents

While Philips Websites are not generally targeted at children under the age of 18 it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing information of children.

Philips strongly recommends that parents take an active role in supervising the online activities of their children, especially when making purchases through our Websites.

If a parent or guardian becomes aware that his or her child has provided us with personal information of a person who is under the age of 18, please contact us at privacy@philips.com. If we become aware that a child under the age of 18 has provided us with Personal Information, we will delete such information from our files.

Changes to this Privacy Notice

The services that Philips provides are always evolving and the form and nature of the services that Philips provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time.

We will notify you of any significant changes to this Privacy Notice by sending you an email or push notification via the Website. We encourage you to check back often to review the latest version.

The new Privacy Notice will be effective upon posting, if you do not agree to the revised notice, you should alter your preferences, or consider stop using the Website. By continuing to access or make use of our services after those changes become effective, you agree to be bound by the revised Privacy Notice.

Contact Us

Please contact us if you have any questions, complaints or suggestions about this Privacy Notice at: privacy@philips.com or surf to our contact page.

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